Frequently Asked Questions

Requirements vary by country but generally include: vehicle age restrictions, emissions standards compliance, safety regulations, import duties, and proper documentation. We assist with all necessary paperwork and ensure vehicles meet your country's requirements.

The import process typically takes 6-8 weeks from purchase to delivery. This includes auction purchase, documentation, shipping, and customs clearance. Timing can vary based on destination country and specific requirements.

Required documents include: Bill of Lading, Export Certificate, Purchase Invoice, Vehicle Registration, Inspection Certificate, and Import Declaration. We handle all documentation preparation on your behalf.

Through our service, you can access all major Japanese auto auctions. Simply tell us your desired vehicle and maximum budget. We'll handle the bidding process, inspection, and provide real-time updates.

Auction grades range from 0-5, with 5 being the best. They indicate the vehicle's overall condition, including exterior, interior, and mechanical state. We provide detailed grade explanations and inspection reports.

While physical inspection isn't possible for overseas buyers, we provide detailed auction inspection reports, photos, and our expert assessment. Our team physically inspects vehicles when possible.

We offer container shipping (shared or exclusive) and RoRo (Roll-on/Roll-off) shipping. Container shipping provides better protection, while RoRo is more economical for operational vehicles.

Vehicles are securely fastened in containers or on RoRo vessels. We provide comprehensive marine insurance coverage against damage or loss during transit.

Yes, we provide regular updates and tracking information. You'll receive notifications at key stages: departure from Japan, transit updates, and arrival at destination port.

We accept bank transfers, credit cards, and other secure payment methods. All transactions are processed through secure channels with detailed invoicing.

Additional costs include: auction fees, shipping costs, insurance, import duties, and our service fee. We provide a detailed cost breakdown before purchase.

While we don't provide direct financing, we can recommend trusted partners who specialize in international auto financing. Terms vary by country.

We offer various warranty packages for mechanical and electrical components. Coverage periods and terms vary. Extended warranties are available through our partners.

Yes, we maintain relationships with parts suppliers and can assist in sourcing genuine or aftermarket parts. We can also recommend specialized mechanics in your area.

We offer ongoing support including documentation assistance, parts sourcing, maintenance advice, and technical support. Our team remains available after delivery.